Career Pathway Overview
What is IT services?
IT services helps users solve their pressing technology issues. From providing tier-one call support to onsite IT support, IT services professionals support and empower users of all kinds.
Learn more about Catalyte
IT services career opportunities
Our IT services apprenticeship opens a world of future career options.
- Microsoft support specialist
- IT coordinator
- Service desk analyst
- System administrator
- IT support manager
- Network engineer
- Devops engineer
- IT director
Catalyte by the numbers
20+
Years providing career opportunities
1,000+
Apprentices
hired
98%
Catalyte helped me get first post-apprenticeship job
91%
Alumni who would do the apprenticeship again
How to launch your IT services career
Step 1
Screening
Catalyte’s screening doesn’t take your job history, education level, existing skill set or demographics into account. It’s designed to measure your potential to succeed in a chosen career pathway.
Step 2
Interview and selection
The purpose of the interview is for you to learn more about us and for us to assess if you will be a good fit for a Catalyte apprenticeship. If so, we’ll invite you to join an upcoming apprenticeship.
Step 3
Apprenticeship development
Under the guidance of our expert instructors and working closely with fellow apprentices, you will develop the technical and interpersonal skills needed to deliver valuable work during your apprenticeship. Those who successfully complete the apprenticeship development phase are eligible to continue into the apprenticeship deployment phase at Catalyte or a client.
Step 4
Apprenticeship deployment
When deployed as an apprentice, you’ll apply the skills you acquired while continually learning new ones to meet the needs of our clients. The whole apprenticeship equips you with the skills and experience needed to successfully continue with your chosen career.
Excited to start the process?
Just one thing left to do.
ALUMNI SUCCESS STORIES
IT services FAQs
The development phase of the IT services apprenticeship is eight weeks long.
The deployment phase of the IT services apprenticeship is 12 months long.
IT services apprenticeship participants will receive a stipend for every week they are in the development phase.
You will learn and apply:
- The fundamentals of several different Microsoft technologies
- Technical troubleshooting techniques
- Working with a customer to track down and resolve technical issues
- Important interpersonal skills like communicating with team members, giving and receiving feedback, adhering to client requests, meeting deadlines and managing multiple cases concurrently
It typically takes around two hours to complete the screening.
All of our apprenticeships are 100% free. Unlike bootcamps, training providers or schools, we have no tuition or upfront costs. We don’t have income sharing agreements (ISAs) that take a percentage of your hard-earned money.
Due to client needs, this will vary. Some apprenticeships are fully remote, while others will require you to come into a local office. This will be clearly communicated to you during the development phase of your apprenticeship.