Largest non-profit provider of senior care services
Healthcare
Legacy architecture and clunky UX restricted the provider's ability to deliver a simple experience for nurses to act upon critical health data
Catalyte rearchitected and redesigned a remote monitoring service dashboard to improve patient outcomes

Key Technologies/Skills

Agile

Confluence

InVision

Outcome

Catalyte’s redesign and re-architecture efforts made the application more productive and efficient, resulting in reduced time for the organization’s staff members to access and act on patient data, improved quality of patient care and increased flexibility and lower costs for the client to scale the application.

The largest not-for-profit provider of senior care and services in America, serving over 27,000 people around the country, operates a forward-thinking home wellness initiative. This Internet of Things (IoT) project places multiple sensors in patients’ homes and transmits data to senior care specialists who can remotely monitor for abnormalities in daily routines that might signify potential health issues. This initiative allows seniors to age in place, while simultaneously reducing overall healthcare costs and improving patient outcomes.

Application scalability and improved user design to meet business needs

As the IoT project grew, the healthcare organization sought ways to:

  • Improve and streamline the UI/UX of Insights Dashboard, the application used to monitor sensor data and report on patients’ health
  • Better manage the backlog of development requests generated by the business
  • Reimagine the application’s architecture to make it more scalable
  • Train its internal development staff to maintain the product using agile development methodologies

The healthcare provider turned to Catalyte to:

  • Implement user-centric design principles to improve the usability and efficiency of the application
  • Re-architecture the platform to make it easier and cheaper to scale
  • Coach client’s development staff in agile methodologies while simultaneously re-developing the application

Catalyte delivers rearchitected and redesigned application in just 12 weeks

The work was conducted on a compressed schedule, only 12 weeks in total. Catalyte’s team ramped to full speed in just two sprints, which included mastering the new technology of Angular 2.

Catalyte’s UX/UI experts immediately engaged client stakeholders and application users (nurses, doctors, caregivers, etc.) to create a reality map and observe real-world tasks they complete with the app. From there, using user-centric design principles, Catalyte iteratively produced sketches, wireframes and Invision prototypes to test ideas with users. These integrated into the team’s agile process to ensure that design efforts were aligned to the backlog priorities.

Before Catalyte’s involvement, the application was single-tiered. Developers were encountering architecture problems that prevented them from delivering updates and value the business demanded. To allow the healthcare organization’s developers iterate faster on future versions of the app, Catalyte reconfigured the platform into a three-tiered micro-service architecture, consisting of API, Logic and Angular for the front end.

New training and tools allow healthcare organization to meet business goals

Simultaneous to the UI/UX and architecture updates, Catalyte engineers worked side-by-side with the organization’s developers to improve development processes, introduce and coach agile development methods, create a working backlog of application features and begin to deliver the full business value from the home wellness initiative.

To increase visibility into the organization’s development environment, Catalyte introduced JIRA and Confluence. This helped its developers gather business requirements and turn them into proper criteria for user stories, essential for the delivery of incremental features using agile methodology. It also provided documentation for system level architecture that the client could follow in the future.

The final application redesign and re-architecture gave the healthcare organization a more productive and efficient application. The project also resulted in:

  • Reduced time for users to access and act on patient data
  • Improved quality of patient care
  • Increased flexibility and lower costs to scale the application
  • Development teams more responsive to business needs
  • Reduced development time
  • Ability to rapidly and iteratively improve the app with agile

Key Takeaways

  • Training partner: Catalyte simultaneously trained client developers in agile methodologies while delivering project results
  • UX design: Running design sprints in parallel with agile development reduced overall project time and maximized stakeholder participation and feedback
  • Front-end/back-end integration: Single team delivered application that met both IT and business needs for employee use and scalability